Frequently Asked Questions

We offer Standard Shipping (2-3 business days) and Express Shipping (24 hours) across the UAE. Orders above AED 100 qualify for free standard delivery.

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order status from the Orders section in your account dashboard.

We offer a 30-day return policy on most products. Items must be in original condition with packaging. Refunds are processed within 5-7 business days after we receive the returned item.

Currently, we deliver across the UAE and select European countries including the UK, Germany, France, Spain, Italy, Denmark, and Sweden. International shipping times vary by destination.

Sonashi offers a wide range of home and kitchen appliances including air fryers, blenders, kettles, fans, heaters, personal care devices, and more. All products are designed for durability and everyday convenience.

Yes, all Sonashi products come with a manufacturer warranty. The warranty period varies by product category — typically 1 to 2 years. You can find specific warranty details on each product page.

You can browse by category, use our search feature, or filter products by price, features, and ratings. Our product pages include detailed specifications and customer reviews to help you decide.

Yes, you can add products to your comparison list using the compare icon on any product card. This lets you view specifications side by side to make an informed choice.

Click the account icon in the top menu and select Sign Up. You can register with your email or sign in with Google for quick access. An account lets you track orders, save addresses, and manage your wishlist.

We accept credit and debit cards (Visa, Mastercard), Apple Pay, and buy-now-pay-later options through Tabby and Tamara. All payments are secured with industry-standard encryption.

You can reach our support team via email, phone, or WhatsApp. Visit our Contact page for details. Our support hours are Sunday to Thursday, 9 AM to 6 PM GST.

You can cancel or modify your order within 1 hour of placing it by contacting our support team. Once the order has been shipped, modifications are no longer possible, but you can initiate a return.